I’m a strategic technology leader with 20 years of global experience driving enterprise architecture, digital transformation, and business-technology alignment across retail, healthcare, banking, mining, utilities, energy, edtech, and public services. Based in Melbourne, Australia, I’m an Australian Permanent Resident with a proven track record delivering high-impact solutions for Fortune Global 500 organisations.

Recognised as a trusted adviser and all-around architect, I specialise in SAP (on-premise and cloud), HR tech, and integration platforms, with expertise in managing the full application lifecycle (SDLC) using frameworks like TOGAF, ITIL, PRINCE2, Prosci, SAP Activate, and Run SAP.

Education

• Master of Business Administration, Information Technology, Faculdade de Informática e Administração Paulista (2010–2011)
• Bachelor of Science, Computer Science, Pontifícia Universidade Católica de São Paulo (2004–2007)
• Advanced Diploma, Mechatronics, Robotics and Automation Engineering, Escola Técnica Estadual Getúlio Vargas (2002–2003)

Key Skills & Certifications

• Skills: Enterprise Architecture, Stakeholder Management, Digital Transformation, SAP Platforms (S/4HANA, SuccessFactors, BTP), Integration (MuleSoft, Azure), Cloud Technologies, Leadership, TOGAF, ITIL, PRINCE2, Prosci, SAP Activate.
• Certifications: TOGAF Enterprise Architecture Foundation, SAP LeanIX Practitioner, Microsoft Azure AI Fundamentals, Prosci Change Practitioner, ITIL V3, SCRUM Foundation, COBIT 5, SAP SuccessFactors (LMS, Employee Central, Performance & Goals), SAP HCM, SAP Basis, SAP ABAP, SAP HANA, SAP Solution Manager, Qualtrics Expert.
• Languages: English (Fluent), Spanish (Fluent), Portuguese (Native), German (Limited), ABAP, Java, SQL, HTML, CSS (Technical).

Professional Experience

• Solutions Architect | Domain Architect, 7-Eleven (07/2023 – 03/2025)

  Developed strategic roadmaps for digital store operations and SAP landscape, ensuring compliance and best practices. Led SAP LeanIX implementation, optimised Workday and Kronos integrations, and drove cloud-native solutions with SAP BTP and Azure. Delivered innovations like Adobe Campaign upgrades and Relex, improving forecasting accuracy by 30%.

• People Systems Functional Consultant | SAP SuccessFactors Architect, Australia Post (09/2021 – 07/2023)

  Led HR tech transformation for 70,000 employees, optimising SAP SuccessFactors and Qualtrics. Eliminated external support costs, boosted service delivery by 5x, and enhanced employee experience with 12 lifecycle surveys.

• Global Learning Solutions Architect, IDP Education (01/2019 – 08/2021)

  Enhanced global learning platforms, automated processes, and built the first People Report on Power BI for 30+ countries. Supported British Council M&A and delivered HR digital transformation masterclasses.

• Engineering Architect | Delivery Manager | Trainer, SAP Australia (04/2016 – 07/2018)

  Maximised Australia Post’s SAP investment, achieved record SAP HANA availability, and trained teams on SAP Fiori and S/4HANA. Supported transformations like SuccessFactors implementation.

• Practice Lead | Technical Quality Manager (ALM), SAP Brazil (10/2011 – 03/2016)

  Led ALM teams, implemented SAP Ariba at CSN, and reduced Petrobras’ TCO by 30% through test data optimisation. Enhanced operations at Bradesco Bank and Multigrain.

• Solutions Architect, Qintess Solutions (10/2008 – 09/2011)

  Designed IT governance for Natura & Co, led PMO for Gafisa, and accelerated Sanofi’s M&A processes by 33%, saving $360,000 per project.

• Education Consultant, SAP Brazil (12/2005 – 09/2008)

  Developed SAP training content in three languages and created automation tools to streamline operations.

• Support Analyst, Fujitsu (09/2004 – 12/2005)

  Supported POS and EFT systems for 500+ McDonald’s restaurants through root cause analysis.

Recommendations

• Poorang Haghjoo, Enterprise Architect (May 2025): “I worked with Jacques at 7-Eleven, where I noticed his exceptional work ethics, dedication and impact. Jacques excels in stakeholder engagement, crafting valuable roadmaps, and navigating enterprise architecture complexities. Leading SAP LeanIX implementation and transformation initiatives, he brought clarity, precision, and collaboration, inspiring the team. I highly recommend Jacques for SAP Enterprise Architect or Domain Architect roles—his skills and drive make him a vital asset for innovative and dynamic organisations.”
• Claire Gardiner, Strategic HR Leader (July 2023): “I have worked with Jacques for the last year as the a Functional Consultant in your People Experience and Digital team. Jacques is diligent, well informed and always provided sound and educated advice. No task is too challenging or too small and Jacques’ attention to detail is exemplary.”
• Abhishek Sengupta, HXM Advisory and Solution Architecture (March 2023): “During his time working under my supervision, Jacques consistently demonstrated exceptional leadership skills and a dedication to achieving outstanding results. He is an expert in SAP SuccessFactors, strategic planning, and problem-solving. His ability to work under significant pressure managing constant shift of priorities and making quick decisions in a fast-paced environment is impressive. He is an excellent communicator and collaborator, which enables him to establish strong relationships with clients and stakeholders alike. Jacques would be an asset to any organisation seeking a skilled and dedicated leader.”
• Anderson Takemoto, IT Customer Success Specialist (2023): “Jacques is highly dedicated with a deep understanding of business needs and strategic trends. His solution-focused approach ensures top-quality outcomes, pushing himself and his team to excel.”
• Wilson Lim, Learning Consultant (August 2021): “The Guru, the Champ, the Master of SAP and data. What can I say about him? A man of few words, Jacques displays his ability through his positive attitude, actions and output. He's analytical and has an amazing talent for searching for critical information. It's sad to see you go but I'm happy about your career move. It's been a real pleasure to have worked with you.”
• Nathan Barry, People Experience Director, IDP Education (August 2021): “Jacques is highly skilled in everything SAP, reporting, data and insights. His ability to simplify complex data and provide sophisticated meaningful reporting was so valuable at IDP and would be an asset to any other organisation. ”
• Craig Murphy, Group Manager, IDP Education (August 2021): “I wouldn't hesitate to recommend Jacques - his systems knowledge and technical capabilities are superb. As a SuccessFactors expert, he was critical in establishing great processes and creating a successful platform for all our staff globally. More than being a systems expert he is a really effective operator working with the business to understand what is needed - he continually delivers above and beyond expectations and does it in a way that is efficient and repeatable. ”
• Daniel Sassaki, SAP ALM Architect (August 2018): “Jacques is an exceptional colleague with a proactive approach and deep IT knowledge, especially in SAP. He ensures tasks are delivered on time, within budget, and to high quality, while being approachable and supportive.”
• Alain Bangcoro, Operations & Customer Engagements, SAP (April 2018): “Jacques is an energetic and motivated Technical Quality Manager / Customer facing contact. He is an approachable colleague and has always been empathetic in his dealings with customers.”
• Douglas Santos, SAP BTP Specialist (June 2017): “Jacques is a skilled professional, contributing to numerous successful SAP Solution Manager projects.”
• Fabio Duque, Delivery Executive, SAP (December 2016): “Jacques is a high-performing professional with deep expertise, dedication, and focus. His calm, flexible, and friendly nature, combined with strong concentration, makes him an outstanding consultant.”
• Eric Gleizer Ribeiro, Cloud Solution Architect (March 2016): “Jacques, a classmate at FIAP, contributed innovatively to our IT governance project. His professional and creative approach made collaboration a valuable learning experience.”
• Fernando Tavares, Technical Quality Manager (March 2016): “Jacques is a pleasure to work with, proactive, and highly organised. His fast learning and solution-oriented mindset greatly supported our SAP Solution Manager projects.”
• Laercio Hayashi, Sales Director (July 2015): “Jacques is among an elite group of professionals, highly committed to organisational goals. His technical expertise, leadership, and adaptability to new processes are exceptional.”
• Issac Nolis Ohasi, ALM & DevOps Principal, SAP (January 2015): “Jacques is a key driver in SAP’s ALM, delivering best practices and exceeding customer expectations with his technical quality management skills.”
• Rafael Escudeiro Pires, SAP Security Specialist (November 2011): “Jacques is an outstanding professional, focused, and determined to execute tasks with quality and achieve optimal results, distinguishing himself through expertise and professionalism.”
• Ronildo Barbosa, Director, Integration and Solutions Architecture (October 2011): “Jacques is a high-performing professional with strong expertise in IT governance and methodology, highly reliable and team-oriented.”
• Edinaldo Junior, SAP Cloud Architect (July 2011): “Jacques is a well-rounded, intelligent, and strategic professional, excelling in SAP Solution Manager and implementation methodologies, making him a valuable team member.”
• Isaura Cronemberger, EPM and Analytics Consultant (April 2011): “Jacques is an exceptional professional, dedicated, and always ready to assist. His extensive technical knowledge, particularly in SAP, made working with him a great learning opportunity.”
• Denice Caetano, People & Performance Advisor (March 2011): “I’m proud to speak of Jacques’ brilliant career growth from the BEKO START Programme 2008. He’s an excellent consultant with innovative ideas and high energy.”
• Ivan Lima, Team Lead, Arlastian Consulting (March 2011): “Studying with Jacques at university, I saw his leadership, commitment, and rapid professional growth. Our collaborative research project was a highlight of his talent.”
• Guilherme Credidio, Advocate and Professor (January 2011): “Having studied with Jacques, I can recommend him for his professionalism and technical competence.”
• Marcio Numakura, Marketing Manager, Ajinomoto (January 2011): “Jacques, as a consultant at Camargo Correa, delivered reliable SAP solutions with deep expertise.”
• Bruno Benedeti Sanchez, Advisor (December 2010): “Jacques is a committed professional, adept at handling pressure and fostering teamwork to meet business needs.”
• Elisangela Zoccarato, Esthetician Expert (December 2010): “Jacques is a dedicated, responsible professional with extensive SAP knowledge and strong team collaboration skills.”
• Flora Degaspare, SAP Training Consultant (December 2010): “Jacques is an excellent professional, highly dedicated, and excels in team collaboration.”
• Ming Chang, Business Consultant (December 2010): “Jacques was a pleasure to work with, knowledgeable in SAP Solution Manager, and I look forward to future collaborations.”
• Daniel Iwashita, SAP System Analyst (December 2010): “Jacques is efficient and committed, consistently delivering assigned tasks with high quality.”
• Alexandre Del Pozzo Silva, Senior Technical Business Analyst (December 2010): “Jacques is reliable and efficient, always stepping in to help with minimal notice, making him a valuable team member.”
• Evandro Zanutto, Editor (December 2010): “Jacques is a serious, dedicated, and intelligent consultant with deep expertise, always ready to provide valuable support.”
• André Fumian, SAP Data & Analytics Solution Architect (December 2010): “Jacques is a skilled SAP technician with expertise in ABAP, HR, and Solution Manager. His result-oriented approach and leadership make him ideal for managing projects.”
• Pietro Di Micio, Vice President, SAP (March 2010): “Jacques is a high-performing professional with deep SAP Solution expertise, highly trusted in the IT industry.”
• Cleber José Culler, IT Senior Manager (May 2009): “Jacques is a focused and intelligent professional, strongly recommended for his expertise.”
• Ricardo Baptista, Premium Services Director, SAP Brasil (April 2009): “Jacques is customer-focused, hardworking, and a quick learner, dedicated to client satisfaction.”
• Rodrigo Quinalha, C-Level Advisory (March 2009): “Jacques is an exceptional professional with deep SAP knowledge in Solution Manager, NetWeaver, and Run SAP. His talent, fast learning, and commitment make him highly respected.”